Question 1

What is CartolinaLenta?

Accepted Answer

It's an app for sending digital postcards that travel with the real timing of old-fashioned mail: you write them from a city you're actually visiting, verified via GPS, and they reach the recipient after a number of days worked out from the distance traveled, not instantly like a text message.

Question 2

Do I need to create an account to send a postcard?

Accepted Answer

No, you can write and send without signing up. Creating a free account is only useful to later find the postcards you've sent in your Correspondence, sync them across devices, and unlock milestones.

Question 3

How do delivery times work?

Accepted Answer

CartolinaLenta simulates real transit times based on the distance in kilometers between the city you're writing from and the recipient's, and the postal vehicle carrying it to its destination.

Question 4

Can I write from any city?

Accepted Answer

You can only write and mail a postcard while physically in one of the supported cities, checked via GPS: like in the past, when a postcard told you where someone really was.

Question 5

Does the recipient need the app?

Accepted Answer

No. They receive an email with a link: they can read the postcard, watch it arrive on the map and open it once the delivery day comes, without signing up.

Question 6

Can I edit or cancel a postcard I already sent?

Accepted Answer

You have 15 minutes from when you send it to cancel it from your Correspondence ("Cancel sending"): within that window the recipient receives nothing. After 15 minutes the email really goes out and there's no turning back, exactly like a paper postcard once mailed.

Question 7

Can I use my own photo instead of the ones on offer?

Accepted Answer

Yes. If you can't find a postcard you like, the city's gallery has "Upload your own photo": JPG, PNG or WebP up to 8 MB. From there you write and send it exactly like the others.

Question 8

Can I choose the stamp?

Accepted Answer

Yes, every city has its own original stamps: while writing, tap the stamp on the postcard to open the picker.

Question 9

What's a Time Capsule?

Accepted Answer

It's a postcard where you choose the arrival date yourself, even months or years in the future instead of the usual travel days: you'll find it as an option while writing. You can address it to someone else or to yourself.

Question 10

How much does sending a postcard cost?

Accepted Answer

Today it's free, with no monthly quota: send as many postcards as you like. In the future a way to buy extra stamps might arrive, but sending will always stay possible for free.

Question 11

How do I know if and when the postcard has arrived?

Accepted Answer

You get a notification when the postcard reaches its destination, and you can follow its journey at any time from your Correspondence: a map shows the real route between the sending city and the recipient's, with the position updated day by day.

Question 12

Which cities can I write a postcard from?

Accepted Answer

The catalog keeps growing: today it covers hundreds of cities, from major capitals to lesser-known towns, in Italy and beyond. You'll find them all in the app's Atlas, or you can request one that's missing.

Question 13

Does CartolinaLenta work outside Italy too?

Accepted Answer

Yes. Alongside Italian cities, the catalog includes international destinations (for example in France, Germany and Switzerland) you can write and send from the same way, always checked via GPS.

Question 14

What is the Correspondence?

Accepted Answer

It's your personal archive of every postcard you've sent and received, with each one's status (in transit, arrived) and the option to reopen it any time.

Question 15

Do I need to download an app from a store to use CartolinaLenta?

Accepted Answer

No, it works straight from your phone's browser. If you'd like, you can also "install" it on your Home Screen to open it like a real app, no App Store or Google Play needed.

Question 16

Can I delete my account and my data?

Accepted Answer

Yes, account deletion is available directly from your profile settings and removes your personal data, as required by privacy law.

Question 17

Can I send a postcard to myself?

Accepted Answer

Yes, you can address a postcard, Time Capsules included, to yourself: it's a way to leave yourself a dated memory of where you were at that moment.

Question 18

Who can read my postcard if I share the link?

Accepted Answer

If you share the "Share" link (on WhatsApp or social media, for instance), whoever opens it only sees the postcard and the city, without your name, your email or the message text: those stay visible only to the real recipient, through the private link they receive by email.

Question 19

Are the postcard photos real pictures of the places?

Accepted Answer

Yes, they're real photographs of every city, selected and checked one by one, not artificially generated images.

Question 20

Can I send more than one postcard to the same person?

Accepted Answer

Yes, there's no limit: you can write and send as many postcards as you like to the same person, even from different cities at different times.

Question 21

What happens if the recipient doesn't open the email right away?

Accepted Answer

No problem, the link never expires: they can open it whenever they like, even days or weeks later, and will still see the postcard's journey up to that point.

Question 22

What languages is CartolinaLenta available in?

Accepted Answer

Italian and English: the language adapts automatically to your device the first time you use it, and can be changed manually at any time from your account settings.

Frequently asked questions

Frequently asked questions